The terms and conditions are governed by the quote and ZRG Medical’s Equipment Rental Agreement
At the start of the rental period, ZRG Medical will provide Customer with an RMA Form and Number. To return any rental item, the RMA Form must be placed inside the box and the RMA Number must be displayed on the outside of the box and in the shipping documentation. ZRG Medical will not be held responsible for any equipment returned without an RMA. In such a case, Customer will be responsible for any expenses and/or damage, loss or theft claims.
Malfunctions detected during the standard warranty period must be reported immediately to ZRG Medical. Customer shall have the Sales Order number and/or equipment model and serial number of the equipment on hand when calling; return authorizations cannot be processed without these details. If after all possible solutions have been exhausted and the problem persists, ZRG Medical will provide Customer with an RMA (Return Material Authorization) Form and Number. Customer’s failure to comply causes Customer to remain responsible for its continued rental charges until compliance is achieved.
Customer is responsible for all costs of returning rental equipment to ZRG Medical, unless agreed otherwise by ZRG Medical.
Any shipping damages, missing equipment or missing accessories will be reported by ZRG Medical to Customer within forty-eight (48) hours of receiving the equipment at ZRG Medical. If ZRG Medical does not receive a response within a five (5) business days of notifying Customer, Customer will be liable for any charges relating to the return. Customer will receive an invoice to delineating any lost equipment or damage costs.